Store Policy
Welcome to Von.
We are committed to providing you with an exceptional shopping experience. Please review our store policies regarding orders, shipping, returns, exchanges, and other important information.
Ordering
Placing an Order: To place an order, simply add the desired items to your cart and proceed to checkout. Follow the prompts to enter your shipping and payment information. Once your order is placed, you will receive a confirmation email with your order details.
Order Confirmation: After placing your order, you will receive a confirmation email containing the details of your purchase. Please review this email carefully to ensure all information is correct. If you notice any errors, contact us immediately at info@vonclothing.com
Order Changes: If you need to make any changes to your order, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to make any changes.
Shipping
Processing Time: Orders are typically processed within 1-2 business days. During peak seasons or sales, processing times may be longer. Estimated delivery time is one (1) to five (5) working days after dispatch date.
Shipping Methods and Costs: We offer various shipping options to meet your needs. Shipping costs are calculated at checkout based on the weight of your order and your shipping location.
​
Order Tracking: Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your order through the carrier's website.
Returns and Refunds
Return Policy: We want you to be completely satisfied with your purchase. If for any reason you are not, you may return unworn, unwashed, and undamaged items within five (5) days of receipt for a refund or exchange. Items must be in their original packaging with all tags attached, including the specific returning form you will receive with your products.
Return Process: To initiate a return, please contact us at info@vonclothing.com with your order number and the reason for the return. We will provide you with instructions on how to return your items.
Refunds: Refunds will be processed within five (5} business days of receiving your returned items. Refunds will be issued to the original form of payment. Please note that shipping costs are non-refundable.
Exchanges: If you wish to exchange an item, please contact us at info@vonclothing.com. We will provide instructions on how to return the original item and place a new order for the replacement item.
Final Sale Items: Items marked as final sale are not eligible for returns or exchanges.
Intellectual Property Rights for Images
All images displayed on this e-shop are the exclusive property of Von. These images include but are not limited to product photographs, promotional banners, logos, and other visual content. They are protected under international copyright and trademark laws.
​
Use of Images
1. Non-Commercial Use: You may view, download, and print images from this site solely for personal and non-commercial purposes. Any other use, including but not limited to the reproduction, distribution, display, or transmission of the content of this site, is strictly prohibited unless authorized by Von. in writing.
2. Commercial Use: No part of the images may be used for commercial purposes without the express written permission of Von. This includes using the images in advertisements, on other websites, or in any manner that implies endorsement or association with your products or services.
Image Modification
Any modification, alteration, or use of the images in a manner not explicitly permitted is prohibited and will be considered a violation of our intellectual property rights. This includes but is not limited to cropping, resizing, or otherwise manipulating the images.
Enforcement of Rights
Von. actively enforces its intellectual property rights to the fullest extent of the law. Unauthorized use of our images may result in legal action, including but not limited to injunctions, claims for damages, and any other legal remedies available.
Reporting Violations
If you believe that any content on this site violates your intellectual property rights or those of a third party, please contact us immediately at [Contact Information]. We take such reports seriously and will take appropriate action where necessary.
Price Changes and Sales Policies
Price Changes
At Von., we strive to offer high-quality fashion at competitive prices. Please be aware that prices for our products are subject to change without prior notice. This includes adjustments due to market conditions, supplier costs, and promotional activities. We ensure that any price changes will be clearly communicated on our website and will reflect immediately.
Sales and Promotions
We periodically offer sales and promotions to provide our customers with the best possible deals. These promotions may include, but are not limited to, discounts, special offers, and limited-time deals.
- Promotion Period: All promotions are valid for the specified time period only. Once the promotion ends, items will return to their original prices.
- Stock Availability: Sales items are subject to availability. We cannot guarantee the stock of sale items, so we encourage customers to act quickly to avoid disappointment.
Terms of Service
Terms of Service: By using our Site and placing an order, you agree to our Terms of Service. Please review these terms for important information regarding your use of our Site and services.
Thank you for shopping at Von. We appreciate your business and are here to ensure you have a positive shopping experience.
Payment Methods
Credit / Debit Cards
PAYPAL
Payment Security: We use secure payment gateways to ensure that your payment information is protected. Your payment details are encrypted and securely processed.